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READY TO RETURN?

Enter our order number and email address to view, and/on return your order (Which can be found in your order confirmation email).


Please note, only Boohoo items can be returned using the Returns Portal, Boohoo partnered brand items must be returned via the third party's returns process.

How do I return?
1

Repack your items

No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.

2

Login to our returns portal

You will need your order number and email address/post code.

3

Select your preferred return option

Print returns label at home.

4

Once you have processed your return in the portal, you're ready to post it off

You'll get an email once we receive your returned item.

FYI

  • Please note, for Canads customers, there will be a charge for returning the item to us of $15 (as may be updated or removed by us from time to time).
  • Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!
  • For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
  • If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.
  • Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
  • Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).
  • For International returns, your return charge will be deducted from your refund. You will need to generate your returns label via the portal.
Returns FAQs

Refunds will usually be processed in as little as 5 to 7 days, from you dropping your parcel off, + your banks handling time.

If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

If you use your own method of return, rather than the returns portal, this could take up to 21 days to process and refund.

For International returns, your return charge will be deducted from your refund, you will need to generate your returns label via the portal. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import and pay a custom duty charge for orders over the customs threshold.

See our full returns policy here.

Create a return

Quick links

If you have a shipping related question or maybe you need to track your order

Shipping FAQs Returns FAQs